Delivery Policy

Delivery Policy

When, Where and How We Deliver Flowers

1. Delivery Schedule

  • Orders placed before 12:00 PM, Monday to Saturday, qualify for same-day delivery.
  • Sunday deliveries are subject to availability.
  • Deliveries occur between 8:00 AM and 6:00 PM.
  • No deliveries occur on public holidays.
  • Orders for non-delivery days are fulfilled the next business day.

2. Delivery Zones

We deliver across the Gold Coast and a select few neighbouring Logan suburbs (plus Tweed Heads), covering postcodes 2485 and 4207–4230.

Orders placed outside our delivery area will be cancelled and refunded.

Delivery availability for your address is also confirmed at checkout.

3. Customer Responsibilities

3.1 Accurate Delivery Details

Customers must supply:

  • The recipient’s full name
  • A detailed delivery address, including unit or building names where applicable
  • A valid contact phone number
  • Specific access instructions, such as gate codes or dog warnings

We are not liable for failed deliveries due to incorrect or incomplete information.

3.2 Authority to Leave (ATL)

If authority to leave is:

  • Given: The order may be left in a safe and shaded location if the recipient is unavailable.
  • Not given: The product will be returned to the store and redelivery fees may apply.

4. Delivery Scenarios

4.1 Specific Time Requests

We are unable to guarantee delivery at a specific time. Delivery windows shown at checkout are guides for planning.

If a strict time request is made, the order may be cancelled and incur a $15 administrative fee.

4.2 Deliveries to Apartments

It is essential to provide:

  • Building name and unit number
  • Access instructions, including entry codes or intercom details
  • Contact information for the recipient

4.3 Deliveries to Hospitals

You must confirm that the recipient is:

  • Still admitted
  • Correctly identified by their full name, ward and room number

5. Business, School and Reception Deliveries

We may deliver to:

  • Front desks
  • Receptions
  • Security offices or concierge desks

We are not responsible for the item once it has been accepted by a third party.

6. Missed Deliveries

If delivery cannot be completed:

  • The item will be returned to the store.
  • You may request redelivery at an additional charge.
  • Alternatively, the recipient can collect it in-store.

7. Click & Collect

Same-day Click & Collect is available when selected at checkout from:

  • Pimpama — Shop 14, Pimpama City Shopping Centre, 102 Pimpama Jacobs Well Road, Pimpama QLD 4209 — 0449 789 830

8. Substitution

Floral substitution follows our Terms & Conditions and the Delivery & substitution details on each product page.

9. Delivery Area Coverage

We currently deliver to all suburbs in postcodes 2485 and 4207–4230.